This resource provides you with 10 human-centred activities that you can use to improve the employee experience.

The activities will help you to empathise with your employees.

Empathising with them will help you to better understand their world.

Once you have this understanding, you can take action to make improvements and offer a better employee experience.

When you understand your employees' needs, goals, challenges and expectations, you have the power to make impactful improvements to your employee experience and the training you create.

Our team of human-centred design practitioners has been using these human-centred design activities to create impactful change across a range of industries.

We believe and have experienced that through putting your employees at the heart of your solution, you will meet business goals and improve employee experience and performance.

These activities were not created overnight. Our team has experimented with a number of strategies to create better experiences. We believe these activities will add the most value to gaining insight into your employee experience.

What's included?

A two page PDF with 10x actionable human-centred activities (with instructions).

You will get the following activities:

  1. Rapid brainstorm
  2. Observation
  3. Employee empathy map
  4. Employee journey map
  5. Employee interviews
  6. Employee prompt
  7. Employee persona
  8. Employee survey
  9. Mindset shift
  10. Future desired state

Who is it for?

Those who want to:

  • Create solutions that meet the needs of their people and in turn solve business problems.
  • Incorporate a human-centred design approach.
  • Create solutions that engage, impact and change the behaviours of the people they are designing for. 

Ready to invest in the power of human-centred design for your employees?

About the Author

Kim Tuohy

A down-to-earth chick with a passion for creating learning that inspires, and a passion for supporting and developing others.

Hannah Grennan

Human-centred Design Practitioner

An energetic and passionate practitioner, who ‘fan girls’ over human-centred design and has a strong desire to support others to achieve success through the approach.


  • How detailed are the activity instructions?

    The activity instructions are brief and simple to follow. We have used our magical instructional design powers to simplify the complex for you.

  • How long do the activities take?

    The time to undertake activities ranges from 5 minutes to 2.5 hours.

  • Do you have to be a qualified human-centred design practitioner to successfully conduct the activities?

    Nope! The instructions will help you conduct them successfully and have an impact.

  • What if we cannot gain access to our employees?

    That’s ok. There are alternative approaches. For example, activities can be based on known knowledge, allowing you to empathise to a certain extent without jumping in and solving problems/creating change without considering them at all.

'It is about them and for them. The closer the end-users’ needs are analyzed and answered, the more successful the adoption or purchase of a solution. You iterate until you get it right from a customer perspective. This the power of HCD.'

Olivier Delarue, UNHCR.

Parater, L., 2021. 10 quotes that will spark your design thinking - UNHCR Innovation. [online] UNHCR Innovation. Available at: <> [Accessed 23 August 2021].